Current taxi app-related discussions on the internet give everybody a great opportunity to study our business. You can see what customers want, read different opinions and decide where you are. You can then integrate these points into your marketing to connect better with your customers and advertise your taxi service better. Best of all, it’s all FREE, yet very few people do the work.
Here are a few nuggets about app companies from comments to a TechCrunch Article:
From Athan Rebelos:
Get over it already. Business regulation exists for good reason. There are labor laws, consumer protection laws and vehicle codes in every major city that need to be applied consistently across the transportation industry. It creates an unfair advantage when an operator can just flagrantly ignore the rules. It’s good marketing to portray those who follow the rules as “old, outdated and the bad guys” but it’s just marketing. It’s not reality. There are issues in the taxi industry but imagine how bad it would be without regulation. That’s where Uber is leading this and that will be a consumer disaster. Not every rider can afford the higher fares or the mandatory 20% tip. Not every rider has or even can use a smart phone. These are simple and obvious points but there is a lot of work behind the scene that leader taxi companies do i n order to provide paratransit service and service to every day people. The taxi drivers provide these services for little or no profit and are subsidized by the longer, more profitable fares. If a taxi service comes in by any other name and takes the cream off the top we will eventually see a full system collapse and frankly Uber should be as concerned. Someone will take Uber on eventually as a deregulated service if this madness doesn’t stop. Imagine if you as a consumer have to go to the airport and you would have no idea how much it will cost you until you actually booked the ride but you didn’t have the choice of a fixed fare system. As far what Uber SF’s own contract with riders says, read this, “THE COMPANY MAY INTRODUCE YOU TO THIRD PARTY TRANSPORTATION PROVIDERS FOR THE PURPOSES OF PROVIDING TRANSPORTATION. WE WILL NOT ASSESS THE SUITABILITY, LEGALITY OR ABILITY OF ANY THIRD PARTY TRANSPORTATION PROVIDERS AND YOU EXPRESSLY WAIVE AND RELEASE THE COMPANY FROM ANY AND ALL ANY LIABILITY, CLAIMS OR DAMAGES ARISING FROM OR IN ANY WAY RELATED TO THE THIRD PARTY TRANSPORTATION PROVIDER. THE COMPANY WILL NOT BE A PARTY TO DISPUTES, NEGOTIATIONS OF DISPUTES BETWEEN YOU AND SUCH THIRD PARTY PROVIDERS. WE CANNOT AND WILL NOT PLAY ANY ROLE IN MANAGING PAYMENTS BETWEEN YOU AND THE THIRD PARTY PROVIDERS. RESPONSIBILITY FOR THE DECISIONS YOU MAKE REGARDING SERVICES OFFERED VIA THE APPLICATION OR SERVICE (WITH ALL ITS IMPLICATIONS) RESTS SOLELY WITH YOU. WE WILL NOT ASSESS THE SUITABILITY, LEGALITY OR ABILITY OF ANY SUCH THIRD PARTIES AND YOU EXPRESSLY WAIVE AND RELEASE THE COMPANY FROM ANY AND ALL LIABILITY, CLAIMS, CAUSES OF ACTION, OR DAMAGES ARISING FROM YOUR USE OF THE APPLICATION OR SERVICE, OR IN ANY WAY RELATED TO THE THIRD PARTIES INTRODUCED TO YOU BY THE APPLICATION OR SERVICE. ” https://www.uber.com/legal/terms
From Sotirios Rebelos:
What über is doing wrong is being completely arrogant, not “disrupting”. They potentially have a great thing, but mostly because a less profitable taxi industry hasn’t quite caught up yet. Über shows its young age by its arrogance. However, I love technology, and I do embrace the idea of uber. I believe a good business owner delivers what the customers want (aside from the entitled ones Haha) Taxi and livery have co-existed for the most part in harmony, because they work within a city’s guidelines. The only thing über is doing different is adding an app to the mix, social media, and not following regulation. These are the same drivers that were there before über. Samir has very excellent points, and I share his views 100%. I started a car service here in Seattle 7 years ago based on the shitty taxi service ( I was a 2nd generation taxi driver for 10 years). I formed and operated under the city’s guidelines. I didn’t sue the taxi industry, I created something better within regulation. As soon as everyone else catches up to über with better drivers than über, professionalism, availability with an easy app (which is not difficult), there won’t be any need for uber. I also agree with my brother Athan. Old and outdated is overplayed, and the consumer is getting played. Regulation needs to be in place. I remember when the taxi industry wasn’t regulated. It was a scary place. Über is leading the industry back to that place with its attitude.
From Dave Sendre:
As a consumer, all I want is a cab to show up on time, not cause any problems, and provide the service of taking me to my location for the rate I’m willing to pay. Uber would not be as successful as they are in Chicago if the cab companies could actually get you a cab when you want one. The other cab companies have apps for smart phones, but I have yet to find any that work and get me a ride when I want one. Uber provides an excellent service. You can get a cab or black car when you want it – not when the cab company wants to send you one. The argument being made by the cab companies will do nothing to improve the experience of the consumer. Get me a cab when I want it and you will get my business. Uber is the only company in Chicago currently providing that kind of service and that’s why they get my business.