Finally, a break: a post not about idiots!:)

If you have been following my website for a while, you know what I think about our industry: there aren’t too many smart people in it. Everybody does things same old way, often even when it makes no sense whatsoever.

In all my products, my “17 Critical Mistakes You Must Avoid That Can Ruin Your Taxi Business” book and my Taxi Profits Inner Circle I talk about how the path to success lies in doing the opposite of what everybody else is doing. If someone does something, but gets no results, why would you copy what they are doing? Common sense tells that most likely you’ll get no results, too.

This is the approach I use in my Step By Step System On How To Find All The Drivers, Dispatchers and Mechanics You’ll Ever Need, too.

Here it is in a nutshell:
1. Figure out who your best people are
2. Figure out where you can find them. Most likely it will not be a place where all the other taxi services are looking for people
3. Go get them

Here’s an email I have received recently from Taxi Profits Inner Circle Member Byron Norsworthy (Saratoga Hybrid Cab, Saratoga Springs, NY) about how he used this approach absolutely brilliantly:

Hi Tom,

After watching the part of the second disc of Step By Step System On How To Find All The Drivers, Dispatchers and Mechanics You’ll Ever Need, where you discuss the book “Setting the Table”, I got the idea to write an ad targeted specifically at restaurant servers looking for work. Saratoga Springs is a huge tourist area in the summer so I reasoned that after the summer there would be plenty of restaurant servers whose hours were cut who needed extra work. Within a week or two of posting the ad I got a call from an old acquaintance and former restaurant server who was interested in driving. He’s what I consider a “quality person” and after talking with him I decided to hire him.

So, by posting my Craigslist ad under restaurant & hospitality jobs instead of transportation jobs, I was able to find a quality person with customer service skills and experience, right off the bat, without having to weed out all the sloppy truck drivers and disgruntled taxi drivers who browse the transportation job list.



One Response to “Finally, a break: a post not about idiots!:)”

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  1. Ricky AUDAIN says:

    Well, this is a very interesting website… I think the main problem with the industry is more the unquenchable thirst for automation. IVR is quickly replacing the need for good telephonists and service representatives.

    I recently launched a website designed to weed out the applicant who sees the industry as a last resort, they will only find my listings by searching for taxi industry jobs and you will only do that if you know the industry.

    In a fast changing world where automation is quickly becoming the norm, service industries like our own CANNOT turn our backs on good old fashioned customer service.

    Automation is good but we cannot allow it to take control of this industry, Google are already talking about DRIVER LESS TAXIS…

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