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How To Make A Taxi Business Profitable
Most taxi business owners see their business as “just another taxi company” and here lies the root of all their problems. You can’t make money and be successful if you are “just another taxi company.” If you are like everybody else, you will be making same (ordinary, standard) money as everybody else. If you want to be more successful than average Read More…

Harsh Reality of Running A Taxi Business
In this article I’d like to talk about facts and realities of running a taxi business. Fact number one: your employees do not own your taxi business. You do. The consequences of this are that your employees do not care about your taxi company and often their agendas are very different from yours Read More…

Taxi Business Profits: How To Quickly Improve Cash-Flow of Your Taxi Service
The role of cash in running a successful taxi business is truly incredible. In many instances cash flow makes the difference between survival and extinction of a taxi business. Positive cash flow can Read More…

How To Run A Taxi Business: You Can Only Expect What You Inspect
You can’t be assuming that your employees will do the things you tell them. You need to be able to check at any time if they are doing what they are supposed to be doing in order for your taxi business to run and grow as effectively as possible. So what do you do?
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How To Run A Taxi Business: On Fighting Employee Theft
Talking about theft in the taxi business I first need to give you some statistics from psychology, theft-wise. Theft-wise, people are divided into three categories. The first category is people that can’t steal at all. They can’t steal and they won’t steal ever. If they’re starving and a truck passes by and a loaf of bread falls from the truck, they’ll pick up the bread and chase the truck, trying to give the bread back to the driver. They’d rather die than steal Read More…

How To Get Customers For Taxi Service: Referral Program
One of the most powerful strategies to get new customers is very rarely used in the taxi business. This strategy is referrals. A major marketing research indicates that an average person has an immediate circle of influence of fifty-two other people. It means that every customer who uses your service could bring you as many as fifty two other customers. In many cases you don’t give rides to one person, but to families of at least two people, which takes the number of clients they could bring you as high as
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Taxi Business Marketing 101
Most taxi business owners are clueless when it comes to advertising and marketing. They usually have no idea how to tell the difference between “good” marketing and “bad” marketing Read More…

How To Create A Taxi Business Plan That Will Work For You
Most taxi owners get convinced to develop their taxi business plans in the wrong order and usually end up with poor or, even worse, no results. Read More…

Taxi Business Tips: Know Who Your Customers Are
An important step in promoting a taxi business is finding out everything about the best customers of your taxi service. Most taxi business owners have no clue about who their customers are. When asked, a typical answer is “everybody”.
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On New Ideas To Make Your Taxi Cab Business Profitable
New ideas are a big problem for taxi business owners. In most cases, things are done because a taxi business owner hears about someone else in the taxi industry doing something he is not doing. And when that’s the only reason for action, it’s truly pitiful. There are several proven ways to get new ideas that will work for your business. Read More…

Making Your Taxi Business MORE Profitable by Marketing to Old Customers
When thinking about stimulating more business, first thing most taxi business owners think about is getting more customers. When it comes to increasing the business, it seems to an inexperienced marketer that the first thing to do would be to do some kind of advertisement and try to get more new customers. However Read More…

How To Run A Taxi Service: Prevent Negative Word Of Mouth Marketing
Word of mouth plays a very important role when it comes to the perception of your taxi service in your area. Research shows that for every person willing to talk about something positive, there are three people willing to talk about negative stuff. Here’s an story from my personal experience:
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How To Run A Taxi Business: Stop Losing Customers!
Small business administration conducted a study about why taxi businesses lose customers and the distribution of the lost customers was the following (all lost customers are 100%): 1% dies, 3% move away, 5% choose to do business with friends or relatives, 9% find a place that’s cheaper, 14% have unresolved complaints that drive them away, and, finally, 68% of all the customers you lose leave you because Read More…

How to Run a Taxi Business: Why You Need to Have an Application for Potential Employees
What do you do when somebody shows up at your taxi office and asks if you are hiring? You do not want them to fill an application on the spot, because you do not want them to be in a hurry. You want them to answer all the questions on the application thoroughly and carefully. Also, a potential employee may simply not have with them all the information that you want on the application. Read More…

Taxi Service Basics: Have Great Employees
If you look at everything in your taxi service – cars, office, marketing, – pretty much all of it can be copied. The only thing that can’t be copied ever, even theoretically, is your stuff, is your employees. One of the musts a driver or a dispatcher absolutely needs to possess is Read More…

How To Run A Taxi Business: The Importance Of Having Clear Goals
These days we hear all kinds of reasons from all kinds of people (politicians, TV hosts, so called experts on economy, etc) as to why somebody should run a business. Surprisingly enough, none of these people have ever run a business in their lives. And probably not surprisingly at all
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Taxi Business Tips: Why Day-To-Day Operations Matter
When talking about running a taxi company, I sometimes talk about operations separately from marketing. However, this division is somewhat artificial. Everything is marketing. If one of your drivers is rude to the customers and curses at them in their face because he’s not happy about the tip, – that’s Read More…

How To Run A Taxi Business: What You Need To Understand About Your Employees
Operating a taxi business means having employees and usually it’s a lot of employees: drivers, dispatchers, reservationists, mechanics, managers, salespeople, etc. Now let’s talk about what having all these employees mean. Fact number one:
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How to Run a Taxi Service: Work IN Your Business
One of the big mistakes taxi business owners make is not working “in” their taxi company. I am a huge proponent of working “on” your business and devoting a lot of time to marketing, acquiring customers and making sure that customers stick with you, but you also got to work in your taxi service. Read More…

Taxi Business Tips: How Much to Pay Your Employees
Many taxi business owners get stuck in the mentality of being cheap, which spreads all over their taxi companies. That’s the exact opposite of how things should be done. You’ve got to create better working conditions, so that all your employees will have a fear of losing their jobs. It doesn’t mean that your relationship with them should be solely based on fear, but
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Taxi Business Tips: How To Hire Great Employees
In a taxi business getting the right people the first time matters a lot. Just think about how much money you’re losing by not having enough cars on the road, by not having a mechanic who takes great care of the cars, by drivers not showing up on time and not Read More…

How to Run a Taxi Business: Why You Need A Complaints Management System
Complaints management system is a system that informs clients of your taxi business that such a system, a system for complaints management, exists and instructs your clients on how to use it.
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How To Run A Taxi Service: Tips About Dealing With Angry Customers
Let’s consider a specific example: a regular client of your taxi service calls to book a fare to go to the train station. The cab gets stuck in traffic, is late for the pickup, the client misses the train and is really mad about it.
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