As you may have noticed, last week I have finally decided to create a facebook page for my business. To be honest with you, at first I was skeptical.
My business is doing great without any social media. I have more private clients than I can handle and my Inner Circle is growing steadily every month.
However, here are some of the comments that I got on my facebook page already:
From Johnny B Sanders in response to Are Your Drivers and Dispatchers Clueless:
I am a prime example. i was hired as a driver and shown how to operate the taximeter and the cabcomp. that was it!!!!no information on busy zones, slow times, customer retention. fortunately for me i am a primo customer service guy so i adapted my skill set pretty quickly and was able to survive thos first few months . its been 20 years now and still tere is no training to speak of for newbies.
From Edna Anders in response to the same article:
I train my dispatchers for two weeks before letting them on their own and my drivers for 16 hours.